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Help, my Stakeholders have a New Wishlist!

Why digging into the data won’t cut?As a UX Researcher, I am persuaded that data is the one and only, absolutely irrefutable truth. Like Myriam Jessier, a brilliant SEO Consultant and User Wizard Mentor says, “Don’t bring your opinion to a data fight.” Well, I was...

Let’s talk about Empathy

A few weeks ago, we hosted a panel discussion on empathy, and its meaning for us as UX and CX professionals. Our guest, Stoilka Krasteva, along with a few other participants, including Susanne Schmidt-Rauch, shared insights from their research on the topic. In this article, we summarize the learnings from this extremely fruitful discussion. 

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