The Wizard’s Spells:
Tales from UX Career Coaching
User Wizard Academy
A few weeks ago, we hosted a panel discussion on empathy, and its meaning for us as UX and CX professionals. Our guest, Stoilka Krasteva, along with a few other participants, including Susanne Schmidt-Rauch, shared insights from their research on the topic. In this article, we summarize the learnings from this extremely fruitful discussion.
This article has been originally published on the TestingTime blog in 2019. Back then, I joined a start-up and used this method on regular basis to align with the Business, Marketing, and Product Teams and establish…